Desperate to not have to cram all of my phone calls into the first 90 seconds of conversation for fear of dead battery, I finally took myself over to the Verizon store. Here is a transcript of my interaction with the Verizon peeps:
Verizon Dude1: Hello. How can we help you today?
Me: I need a new battery for my phone. It's a motorola krzr.
VD1: Okay. Here is Verizon Dude2. He will help you with that.
VD2: Hello. How can I help you today?
Me: I need a new battery for my phone. It's a motorola krzr.
VD2: Follow me (walks 3 steps to the counter). Wait here, and Verizon Girl will help you with that.
VG: I'll be with you in just a moment. I'm just finishing up with this customer, but in the meantime, why don't you tell me what I can help you with?
Me: I need a new battery for my phone. It's a motorola krzr.
VG: I'm sorry. I'll be with you in just a moment.
--a few such moments later--
Verizon Dude 3: Hello. How can we help you today?
Me: I need a new battery for my phone. It's a motorola krzr.
VG: I'm helping her with that. I'm just finishing up here.
VD3: She'll help you with that. She's just finishing up.
Me: ...
--a few million more moments later--
VG: Hi. How can I help you today?
Me: I need a new battery for my phone.
VG: What kind of phone is it?
Me: A motorola krzr.
VG: What's wrong with it?
Me: I don't know. The battery drains after just a few minutes of use, and only lasts 3-4 hours on standby. I think I need a new battery.
VG: How long have you had the battery?
Me: The phone is about a year old.
VG: O, well, yeah. Batteries don't last longer than a year or so. You probably just need a new battery.
Me: ...
VG: So, would you like a new battery?
Me: Yes please.
VG: What kind of battery would you like?
Me: Um, what kind do you have?
VG: Well, we have the regular, and we have the super-duper.
Me: What's the difference?
VG: The super-duper lasts about 3-4 hours longer than the regular.
Me: How long does the regular last?
VG: Well, you should know, you have one in your phone now.
Me: But mine only lasts about 8 minutes.
VG: That's because you need a new one.
Me: ...
Me: I'll just take the regular.
VG: Okay. Would you like me to put it in your phone for you?
Me: Sure, thanks.
VG: What do you want me to do with your old battery?
Me: I don't know, what should I do?
VG: Maybe you should keep it around, just in case this battery breaks.
Me: Is that a strong possibility?
VG: Well, you never know.
Me: Okay, um, thanks.
VG: Thanks, and have a good day!
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